In-store Staff
As with any job there is an expectation as to exactly what will be expected of you when you are present in the store and on the clock. All store staff are expected to cross train as to be able to perform all duties in the store. This includes but is not limited to, customer service, cutting, dipping, and designing. As with any job there are going to be parts of the job that are fun and exciting, and those that are not so much. Each employee is expected to maintain the same level of performance regardless of the assigned task. There is always work to be done, and in times that we are not taking orders or producing products the store is to be maintained properly, including but not limited to, putting away inventory, cleaning storage containers, tables, floors, throughout the entire store. Maintain levels of materials stored in containers as well as to monitor items for possible low inventory. Employees are expected under all circumstances to be polite and professional with all other employees and customers.
Delivery Drivers
Drivers are in a lot of ways the face of the company. They are expected to always maintain a high level of professionalism. Whether this is through appearance and/or actions. Smoking is not allowed in or around any of the delivery vehicles. Product is to be handled with care. Drivers are also expected to respond to or check on assigned times by 8:30 AM on days they are scheduled. Drivers work until deliveries are done and are not in position to dictate what deliveries are to be taken by store staff, nor what areas they will or will not delivery as it suits their personal desire to finish work by a certain time. Communication is important as is following all policies and procedures.
All Employees
Are expected to work their assigned shift, be ready to work when clocking-in and on time. Each employee will be provided with a copy of the employee handbook. It is your responsibility to review the handbook and ask questions. Not knowing policies by not reading the handbook is not a valid excuse. A job with any company is a privilege awarded based on information provided on this application or during the interview process. As such this information is considered a condition of employment or a contract for which you are offered a job. Changes to your availability, transportation, and/or personal living situation are personal issues and not the responsibility of the companies. Employment assumes availability to work and if that availability changes without approval by either the operations manager or owner may restrict your hours or even terminate your employment.
Professionalism is not defined by you’re not getting your way. It is defined by creating a structured workplace that provides equal and fair opportunities for all employees based on their performance and ability to follow company policies and procedures. We are not required to provide an explanation as to the reduction of hours due to poor performance or lack of following company policies and procedures. Simply put, you know you are constantly late, not giving 100%, not following company policies and/or procedures and as with all employees if you are not sure the operations manager and owner have their phone numbers published in each store give you the opportunity to ask.
Simple statements that will make a difference:
If you don't ask then it will be your fault when something goes wrong, however, if you do ask then it will be the mentor’s fault.
Know your job, Do your Job!
USE THE FOLLOWING TO CONFIRM YOU HAVE READ AND UNDERSTAND THE ABOVE STATEMENT: